How To Fix ICL120 - &1: No internal claim type exists for policy product &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 120

• Message text: &1: No internal claim type exists for policy product &2 &3 &4

What causes this issue?

No <DS:DE.ICL_CLTYPE> internal claim type</> exists for this combination
of <DS:DE.ICL_LOSSTYPE>incident type</> and <DS:DE.ICL_POLPROD>policy
product</>.

System Response

The system does not permit you to create a claim for this combination of
incident type and policy product.

How to fix this error?

Enter a different incident type, or
Enter a different contract.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

,,

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL120 - &1: No internal claim type exists for policy product &2 &3 &4 ?

  The SAP error message ICL120 indicates that there is no internal claim type defined for the specified policy product. This error typically occurs in the context of SAP's Insurance Claims Management module, where the system is unable to process a claim because it cannot find the necessary configuration for the claim type associated with the policy.
  Cause:
  
  Missing Configuration: The internal claim type for the specified policy product has not been defined in the system.
  Incorrect Policy Product: The policy product referenced in the error message may not be correctly set up or may not exist in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the relevant tables.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for claim types in the SAP system.
  Ensure that the internal claim type is defined for the policy product in question. This can typically be done in the customizing settings under the Insurance module.
  Use transaction codes like SPRO to access the configuration settings.
  
  
  
  Define Internal Claim Type:
  
  If the internal claim type does not exist, you will need to create it. This involves defining the claim type and linking it to the appropriate policy product.
  Ensure that all necessary attributes and settings for the claim type are correctly configured.
  
  
  
  Verify Policy Product:
  
  Check if the policy product referenced in the error message is valid and correctly set up in the system.
  Ensure that the policy product is active and has the necessary configurations for claims processing.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to identify any discrepancies in the data related to claims and policy products.
  Correct any inconsistencies found during the checks.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring claim types and policy products.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), OICL (Claim Type Configuration), and others that may be useful for navigating the configuration settings.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the claim type configurations.
  
  By following these steps, you should be able to resolve the ICL120 error and ensure that the internal claim type is properly configured for the specified policy product.