How To Fix ICL124 - Text for damage category & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 124

• Message text: Text for damage category & does not exist

What causes this issue?

The selected damage category does not have a long text.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE ISIS_NA_SYSADMIN OBJECT DOKU ID TX

Procedure for System Administrators

INCLUDE ISIS_NA_CUST OBJECT DOKU ID TX
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL124 - Text for damage category & does not exist ?

  The SAP error message ICL124, which states "Text for damage category & does not exist," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that the system is unable to find a text description for a specified damage category.
  Cause:
  
  Missing Text Entries: The most common cause of this error is that the text for the specified damage category has not been maintained in the system. This could happen if the damage category was created but the corresponding text description was not provided.
  Incorrect Configuration: There may be an issue with the configuration settings in the Claims Management module, leading to the system not recognizing the damage category.
  Language Settings: The text for the damage category may exist, but it might not be available in the language that the user is currently using in their session.
  
  Solution:
  
  
  Maintain Text for Damage Category:
  
  Go to the transaction code for maintaining damage categories (usually in the customizing settings).
  Navigate to the relevant section where you can maintain texts for damage categories.
  Ensure that the text for the specified damage category is created and saved.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the Claims Management module to ensure that all necessary settings are correctly defined.
  If you have access, check the customizing settings in SPRO (SAP Project Reference Object) under the Claims Management section.
  
  
  
  Language Settings:
  
  Verify the language settings in your user profile. If the text exists in another language, you may need to switch to that language or create a translation for the missing text.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files related to Claims Management for additional guidance on maintaining damage categories and their texts.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OICL (for customizing insurance claims) or other related codes that may help in managing damage categories.
  User Roles: Ensure that you have the necessary permissions to make changes to damage categories and their texts.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or updates that address the issue.
  
  By following these steps, you should be able to resolve the ICL124 error and ensure that the damage categories are properly configured in your SAP system.