How To Fix ICCMP_BTX020 - Interaction record has not been updated with new partner information

SAP Error Message - Details

• Message type: E = Error

• Message class: ICCMP_BTX - Interaction Center - Business Transaction Messages

• Message number: 020

• Message text: Interaction record has not been updated with new partner information

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICCMP_BTX020 - Interaction record has not been updated with new partner information ?

  The SAP error message ICCMP_BTX020 indicates that an interaction record has not been updated with new partner information. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to update or create an interaction record, but the system fails to process the partner data correctly.
  Causes:
  
  Missing Partner Data: The interaction record may be missing required partner information, such as the business partner or contact person.
  Data Inconsistencies: There may be inconsistencies in the data being sent to the system, such as incorrect partner roles or invalid partner IDs.
  Authorization Issues: The user may not have the necessary authorizations to update partner information in the interaction record.
  System Configuration: There may be configuration issues in the CRM system that prevent the proper handling of partner data.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Partner Data: Ensure that all required partner information is correctly filled out in the interaction record. Verify that the business partner IDs and roles are valid.
  Review Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to update partner information in the interaction record.
  Validate Data Consistency: Ensure that the data being sent to the system is consistent and adheres to the expected formats and values.
  System Configuration Review: Review the configuration settings in the SAP CRM system related to partner determination and interaction records. Make sure that the settings align with business requirements.
  Check for Technical Issues: If the problem persists, check for any technical issues in the system, such as database locks or application errors. Consult with your SAP Basis team if necessary.
  Debugging: If you have access to development tools, you can debug the process to identify where the failure occurs in the code.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently releases updates that may address specific bugs or issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing interaction records) and BP (for managing business partners).
  Documentation: Review SAP documentation related to interaction records and partner management for best practices and troubleshooting steps.
  
  If the issue continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.