How To Fix ICCMP_BTX021 - Clear interaction not possible; interaction record already saved

ICCMP_BTX021 - Overview

• Message type: E = Error

• Message class: ICCMP_BTX - Interaction Center - Business Transaction Messages

• Message number: 021

• Message text: Clear interaction not possible; interaction record already saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

ICCMP_BTX021 - Details

• The SAP error message ICCMP_BTX021 indicates that a clear interaction cannot be performed because the interaction record has already been saved. This typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to clear or delete an interaction record that has already been committed to the database.
  
  Cause:
  
  Interaction Record Status: The interaction record you are trying to clear has already been saved, meaning it has been processed and is no longer in a state that allows for clearing or deletion.
  Business Logic: Certain business processes may prevent the deletion of records that are linked to other transactions or have been finalized.
  User Permissions: The user may not have the necessary permissions to delete or modify the interaction record.
  
  
  Solution:
  
  Check Interaction Status: Verify the status of the interaction record. If it is already saved, you may need to follow the appropriate business process to handle it rather than trying to clear it.
  Review