How To Fix ICCMP_BTX019 - Interaction record has been updated with new partner information

ICCMP_BTX019 - Overview

• Message type: E = Error

• Message class: ICCMP_BTX - Interaction Center - Business Transaction Messages

• Message number: 019

• Message text: Interaction record has been updated with new partner information

Self-Explanatory Message

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ICCMP_BTX019 - Details

• The SAP error message ICCMP_BTX019 indicates that an interaction record has been updated with new partner information. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there are changes to partner data associated with an interaction record.
  
  Cause:
  The error message is usually triggered when:
  
  Data Consistency Issues: There may be inconsistencies between the interaction record and the partner data. For example, if the partner information (like contact details or roles) has been modified in the system, it can lead to this message.
  Concurrent Updates: If multiple users or processes are trying to update the same interaction record or partner information simultaneously, it can lead to conflicts.
  Business Logic: Certain business rules or validations in the system may prevent the interaction record from being saved due to the new partner information.
  
  
  Solution:
  To resolve the ICCMP_BTX019 error, you can take the following steps:
  
  Review Changes: Check the changes made to the partner information. Ensure