How To Fix ICCMP_BTX019 - Interaction record has been updated with new partner information

SAP Error Message - Details

• Message type: E = Error

• Message class: ICCMP_BTX - Interaction Center - Business Transaction Messages

• Message number: 019

• Message text: Interaction record has been updated with new partner information

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICCMP_BTX019 - Interaction record has been updated with new partner information ?

  The SAP error message ICCMP_BTX019 indicates that an interaction record has been updated with new partner information. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there are changes to partner data associated with an interaction record.
  Cause:
  The error message is usually triggered when:
  
  Data Consistency Issues: There may be inconsistencies between the interaction record and the partner data. For example, if the partner information (like contact details or roles) has been modified in the system, it can lead to this message.
  Concurrent Updates: If multiple users or processes are trying to update the same interaction record or partner information simultaneously, it can lead to conflicts.
  Business Logic: Certain business rules or validations in the system may prevent the interaction record from being saved due to the new partner information.
  
  Solution:
  To resolve the ICCMP_BTX019 error, you can take the following steps:
  
  Review Changes: Check the changes made to the partner information. Ensure that the updates are valid and consistent with the existing data in the system.
  Refresh Data: If you suspect that the data is outdated, refresh the interaction record to ensure you are working with the latest information.
  Check for Locks: Verify if the interaction record is locked by another user or process. If so, wait for the lock to be released or coordinate with the user holding the lock.
  Reprocess the Interaction: If the interaction record is in an inconsistent state, you may need to reprocess it. This could involve deleting the record and creating a new one or manually correcting the data.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or patches that may address this error.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance. Provide them with details about the error, the context in which it occurred, and any relevant logs.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to this error message. SAP frequently releases notes that address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with interaction records and partner management (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  User Roles: Ensure that the user has the appropriate roles and authorizations to update interaction records and partner information.
  
  By following these steps, you should be able to diagnose and resolve the ICCMP_BTX019 error effectively.