How To Fix ICCMP_BTX018 - Contact person &1 is not mapped to ERP business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: ICCMP_BTX - Interaction Center - Business Transaction Messages

• Message number: 018

• Message text: Contact person &1 is not mapped to ERP business partner

Self-Explanatory Message

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• What is the cause and solution for SAP error message ICCMP_BTX018 - Contact person &1 is not mapped to ERP business partner ?

  The SAP error message ICCMP_BTX018 indicates that a contact person (represented by &1) is not mapped to an ERP business partner. This typically occurs in scenarios where there is a need to link a contact person in a system (like SAP CRM or SAP S/4HANA) to a business partner in the ERP system, and the mapping has not been established or is incorrect.
  Cause:
  
  Missing Mapping: The contact person exists in the system but has not been assigned to a corresponding business partner in the ERP system.
  Incorrect Configuration: The configuration settings for business partner integration may not be set up correctly.
  Data Inconsistency: There may be inconsistencies in the data between the systems, such as different identifiers or missing entries.
  Transport Issues: If the business partner data was transported from one system to another, the mapping might not have been included.
  
  Solution:
  
  
  Check Business Partner Mapping:
  
  Go to the transaction code BP (Business Partner) in the ERP system.
  Search for the business partner that should be linked to the contact person.
  Ensure that the contact person is correctly assigned to the business partner.
  
  
  
  Create or Update Mapping:
  
  If the contact person does not exist as a business partner, create a new business partner entry and ensure that the contact person is linked to it.
  If the mapping is incorrect, update the existing business partner to include the correct contact person.
  
  
  
  Data Synchronization:
  
  If you are using middleware or integration tools (like SAP PI/PO or SAP Cloud Platform Integration), ensure that the data synchronization between the systems is functioning correctly.
  Check for any errors in the integration logs that might indicate issues with data transfer.
  
  
  
  Configuration Review:
  
  Review the configuration settings for business partner integration in both the CRM and ERP systems to ensure they are set up correctly.
  Check if the necessary customizing settings for contact person mapping are in place.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to business partner integration for any specific instructions or known issues.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the contact person can now be recognized and mapped correctly to the business partner.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  SLG1: Application Log for error analysis
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Integration Scenarios: Understand the integration scenarios between SAP CRM and ERP, especially if using SAP S/4HANA or other cloud solutions.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.