How To Fix ICCMP_BTX022 - Clear interaction not possible; dependent transaction has been created

SAP Error Message - Details

• Message type: E = Error

• Message class: ICCMP_BTX - Interaction Center - Business Transaction Messages

• Message number: 022

• Message text: Clear interaction not possible; dependent transaction has been created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICCMP_BTX022 - Clear interaction not possible; dependent transaction has been created ?

  The SAP error message ICCMP_BTX022 indicates that a clear interaction cannot be performed because a dependent transaction has already been created. This typically occurs in the context of SAP's Business Transaction Events (BTE) or when dealing with interaction records in SAP CRM (Customer Relationship Management).
  Cause:
  The error arises when you attempt to clear or delete an interaction record that is linked to another transaction. This could happen in scenarios where:
  
  An interaction record is associated with a follow-up transaction (like a sales order, service order, etc.).
  The system enforces data integrity rules that prevent the deletion of records that are still referenced by other transactions.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Dependent Transactions:
  
  Check which transaction is dependent on the interaction record you are trying to clear. You can do this by reviewing the interaction record details in the SAP GUI or using transaction codes like CRMD_ORDER to find related documents.
  
  
  
  Review and Process Dependent Transactions:
  
  If the dependent transaction is still valid and needs to be processed, complete or finalize that transaction first.
  If the dependent transaction is no longer needed, you may need to delete or cancel it before attempting to clear the interaction record again.
  
  
  
  Use Transaction Codes:
  
  Use transaction codes such as CRMD_ORDER to navigate to the interaction record and check for any linked transactions.
  You can also use SE11 to check the database tables for any relationships that might be causing the issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to interaction records and transaction management for additional insights.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, and others that deal with CRM transactions.
  SAP Notes: Search for SAP Notes related to ICCMP_BTX022 for any specific fixes or updates provided by SAP.
  Data Integrity: Understand the data integrity rules in SAP CRM that prevent the deletion of records linked to other transactions.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.