How To Fix ICCMP_BTX024 - Clear interaction not possible; interaction record does not exist

ICCMP_BTX024 - Overview

• Message type: E = Error

• Message class: ICCMP_BTX - Interaction Center - Business Transaction Messages

• Message number: 024

• Message text: Clear interaction not possible; interaction record does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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ICCMP_BTX024 - Details

• The SAP error message ICCMP_BTX024 indicates that a clear interaction cannot be performed because the interaction record does not exist. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to clear or delete an interaction record that the system cannot find.
  Causes:
  
  Non-existent Interaction Record: The interaction record you are trying to clear may have already been deleted or never existed.
  Incorrect Interaction ID: The ID or reference number you are using to identify the interaction may be incorrect or mistyped.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP.
  Authorization Issues: The user may not have the necessary permissions to access or modify the interaction record.
  System Configuration: There may be configuration issues in the CRM system that prevent the interaction from being recognized.
  
  Solutions:
  
  Verify Interaction Record: Check if the interaction record actually exists in the system. You can do this by