How To Fix IBO_WF_INBOX035 - Recipient &1 for alert &2 unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_WF_INBOX - message class of inbox facade

• Message number: 035

• Message text: Recipient &1 for alert &2 unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_WF_INBOX035 - Recipient &1 for alert &2 unknown ?

  The SAP error message IBO_WF_INBOX035 indicates that there is an issue with the recipient specified for an alert in the workflow inbox. The message typically states that the recipient (denoted as &1) for the alert (denoted as &2) is unknown or cannot be found in the system.
  Cause:
  
  Invalid Recipient: The recipient specified in the alert configuration may not exist in the system. This could be due to a typo, a user being deleted, or the user not being properly set up in the system.
  Missing User Assignment: The user may not have the necessary roles or authorizations assigned to receive alerts.
  Incorrect Workflow Configuration: The workflow may be incorrectly configured, leading to an invalid recipient being assigned to the alert.
  System Synchronization Issues: If the system is integrated with other systems (like an LDAP directory), there may be synchronization issues causing the recipient to be unrecognized.
  
  Solution:
  
  Verify Recipient: Check the recipient's user ID in the SAP system. Ensure that the user exists and is active.
  
  Use transaction code SU01 to check the user details.
  
  
  Check User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to receive alerts.
  
  Use transaction code PFCG to review and assign roles.
  
  
  Review Workflow Configuration: Check the workflow configuration to ensure that the recipient is correctly specified.
  
  Use transaction code SWDD to access the workflow definition and verify the recipient assignment.
  
  
  Test Alert Configuration: If applicable, test the alert configuration to ensure it is set up correctly.
  Check for System Synchronization Issues: If the system is integrated with external directories, ensure that synchronization is functioning correctly and that the user data is up to date.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01 - User Maintenance
  PFCG - Role Maintenance
  SWDD - Workflow Builder
  
  
  SAP Documentation: Refer to SAP Help Portal for detailed documentation on workflow and alert management.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to your SAP Basis or technical support team for further assistance.