How To Fix IBO_WF_INBOX036 - Alert category for alert &1 unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_WF_INBOX - message class of inbox facade

• Message number: 036

• Message text: Alert category for alert &1 unknown

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_WF_INBOX036 - Alert category for alert &1 unknown ?

  The SAP error message IBO_WF_INBOX036 typically indicates that there is an issue related to the workflow inbox, specifically that the alert category for a given alert is unknown. This can occur in various scenarios, often related to workflow management and notifications in SAP systems.
  
  Cause:
  
  Unknown Alert Category: The alert category specified in the workflow is not recognized by the system. This could be due to a typo, a missing configuration, or an incorrect setup in the alert management settings.
  Missing Customization: If the alert category is a custom one, it may not have been properly defined or activated in the system.
  Transport Issues: If the alert category was recently transported from another system, it may not have been fully configured in the target system.
  System Upgrade: Changes in the system version or upgrade might have led to the deprecation of certain alert categories.
  
  
  Solution:
  
  
  Check Alert Category Configuration:
  
  Go to the transaction code SWI1 (Work Item Selection)