How To Fix IBO_WF_INBOX036 - Alert category for alert &1 unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: IBO_WF_INBOX - message class of inbox facade

• Message number: 036

• Message text: Alert category for alert &1 unknown

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBO_WF_INBOX036 - Alert category for alert &1 unknown ?

  The SAP error message IBO_WF_INBOX036 typically indicates that there is an issue related to the workflow inbox, specifically that the alert category for a given alert is unknown. This can occur in various scenarios, often related to workflow management and notifications in SAP systems.
  Cause:
  
  Unknown Alert Category: The alert category specified in the workflow is not recognized by the system. This could be due to a typo, a missing configuration, or an incorrect setup in the alert management settings.
  Missing Customization: If the alert category is a custom one, it may not have been properly defined or activated in the system.
  Transport Issues: If the alert category was recently transported from another system, it may not have been fully configured in the target system.
  System Upgrade: Changes in the system version or upgrade might have led to the deprecation of certain alert categories.
  
  Solution:
  
  
  Check Alert Category Configuration:
  
  Go to the transaction code SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection - Frequency) to check the workflow items and their associated alert categories.
  Verify that the alert category exists in the system and is correctly configured.
  
  
  
  Review Custom Alerts:
  
  If the alert category is custom, ensure that it has been defined in the system. You can check this in the transaction SOST (SAPconnect Send Requests) or ALRTCATDEF (Alert Category Definition).
  If it is missing, you may need to create it or adjust the workflow to use a valid alert category.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly.
  Re-transport the missing configurations if necessary.
  
  
  
  System Upgrade Checks:
  
  If the system was recently upgraded, consult the release notes or documentation for any changes related to alert categories and workflows.
  Adjust your workflows to comply with the new system requirements.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection - Frequency
  SOST: SAPconnect Send Requests
  ALRTCATDEF: Alert Category Definition
  
  
  
  Documentation: Review SAP Help documentation related to Workflow Management and Alert Management for more detailed information on configuring and troubleshooting alerts.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.