How To Fix HRPSGB_LG014 - UNSPECIFIED Customer ERROR occurred during User Exit (SEL)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPSGB_LG - HR GB PS Messages for Local Government

• Message number: 014

• Message text: UNSPECIFIED Customer ERROR occurred during User Exit (SEL)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPSGB_LG014 - UNSPECIFIED Customer ERROR occurred during User Exit (SEL) ?

  The SAP error message HRPSGB_LG014, which indicates an "UNSPECIFIED Customer ERROR occurred during User Exit (SEL)," typically arises in the context of SAP HR (Human Resources) or Payroll processes. This error suggests that there is an issue with a user exit that has been implemented in the system, which is causing the process to fail.
  Cause:
  
  Custom Code Issues: The most common cause of this error is a problem in the custom code written in the user exit. This could be due to syntax errors, logical errors, or unhandled exceptions in the code.
  Data Issues: The data being processed may not meet the expected criteria, leading to failures in the user exit.
  Configuration Issues: Incorrect configuration settings in the HR module can also lead to this error.
  Missing Authorizations: The user executing the process may not have the necessary authorizations to perform the actions defined in the user exit.
  
  Solution:
  
  Debugging: Use the SAP debugger to step through the user exit code to identify where the error occurs. This will help pinpoint the exact line of code causing the issue.
  Check Custom Code: Review the custom code in the user exit for any errors or exceptions. Ensure that all possible scenarios are handled correctly.
  Data Validation: Validate the data being processed to ensure it meets the expected format and criteria. Check for any missing or incorrect data that could lead to the error.
  Review Configuration: Check the configuration settings in the HR module to ensure they are set up correctly and align with the business requirements.
  Authorization Check: Ensure that the user has the necessary authorizations to execute the user exit. If not, adjust the user roles accordingly.
  Consult Documentation: Review any documentation related to the user exit to understand its intended functionality and any prerequisites.
  
  Related Information:
  
  User Exits: User exits are predefined points in the SAP standard code where custom code can be added. They allow for enhancements without modifying the standard SAP code.
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to locate and analyze the user exit.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  Testing: After making changes, thoroughly test the process to ensure that the error is resolved and that the user exit functions as intended.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP HR expert or reach out to SAP support for further assistance.