How To Fix HRPSGB_HER013 - UNSPECIFIED Customer WARNING occurred during User Exit (SEL)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPSGB_HER - HR PS GB Higher Education Messages (USS, HESA etc)

• Message number: 013

• Message text: UNSPECIFIED Customer WARNING occurred during User Exit (SEL)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPSGB_HER013 - UNSPECIFIED Customer WARNING occurred during User Exit (SEL) ?

  The SAP error message HRPSGB_HER013, which indicates an "UNSPECIFIED Customer WARNING occurred during User Exit (SEL)," typically arises in the context of SAP HR (Human Resources) processes, particularly during the execution of user exits or enhancements in the payroll or personnel administration modules.
  Cause:
  
  
  User Exit Logic: The error is often caused by custom logic implemented in a user exit. This could be due to:
  
  Incorrect or incomplete coding in the user exit.
  Logic that does not handle certain conditions properly, leading to warnings.
  Data inconsistencies or unexpected values being processed.
  
  
  
  Data Issues: The data being processed may not meet the expected criteria, leading to warnings being triggered. This could include:
  
  Missing or incorrect employee data.
  Invalid payroll results or configurations.
  
  
  
  Configuration Issues: There may be issues with the configuration settings in the HR module that affect how the user exit operates.
  
  
  Solution:
  
  
  Review User Exit Code: 
  
  Check the code implemented in the user exit associated with the error. Look for any conditions that could lead to warnings and ensure that they are handled appropriately.
  Debug the user exit to identify the exact point where the warning is triggered.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure it meets the expected criteria. Check for any missing or incorrect entries in employee records or payroll data.
  Ensure that all necessary infotypes are populated correctly.
  
  
  
  Configuration Check:
  
  Review the configuration settings in the HR module to ensure they are set up correctly. This includes checking payroll schemas, rules, and any related settings.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or notes related to the specific user exit being used. There may be known issues or recommendations provided by SAP.
  
  
  
  Testing: 
  
  After making changes, conduct thorough testing to ensure that the warning no longer occurs and that the payroll or HR processes function as expected.
  
  
  
  Related Information:
  
  User Exits: User exits are predefined points in the SAP standard code where custom code can be added. They are often used to implement custom business logic without modifying the standard SAP code.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on user exits in the HR module.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator) for reviewing user exit implementations and SE37 (Function Module) for checking function modules related to the user exit.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a consultant with expertise in SAP HR to further diagnose and resolve the issue.