How To Fix HRPSGB_HER012 - UNSPECIFIED Customer ERROR occurred during User Exit (SEL)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPSGB_HER - HR PS GB Higher Education Messages (USS, HESA etc)

• Message number: 012

• Message text: UNSPECIFIED Customer ERROR occurred during User Exit (SEL)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPSGB_HER012 - UNSPECIFIED Customer ERROR occurred during User Exit (SEL) ?

  The SAP error message HRPSGB_HER012, which indicates an "UNSPECIFIED Customer ERROR occurred during User Exit (SEL)," typically arises in the context of SAP HR (Human Resources) modules, particularly during the execution of user exits or enhancements that have been implemented in the system.
  Cause:
  
  Custom Code Issues: The error often stems from custom code written in user exits or enhancements that are not functioning correctly. This could be due to logical errors, incorrect assumptions about data, or unhandled exceptions.
  Data Issues: The data being processed may not meet the expected criteria, leading to failures in the user exit logic.
  Configuration Problems: Incorrect configuration settings in the HR module can also lead to this error.
  Missing Authorizations: Sometimes, the user executing the transaction may not have the necessary authorizations, leading to unexpected behavior in user exits.
  
  Solution:
  
  Debugging: The first step in resolving this error is to debug the user exit where the error occurs. You can set breakpoints in the custom code to identify the exact point of failure.
  Review Custom Code: Check the custom code for any logical errors or assumptions that may not hold true for the data being processed. Ensure that all possible scenarios are handled.
  Check Data: Validate the data being processed to ensure it meets the expected format and values. Look for any anomalies or unexpected values that could cause the user exit to fail.
  Review Configuration: Ensure that all relevant configuration settings in the HR module are correct and complete.
  Authorization Check: Verify that the user has the necessary authorizations to execute the transaction and access the data involved.
  Consult Documentation: If the user exit is part of a standard SAP enhancement, consult the SAP documentation for any known issues or additional requirements.
  
  Related Information:
  
  User Exits: User exits are predefined points in the SAP standard code where you can add your own custom code. They are often used to enhance the functionality of standard SAP applications.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., SE80 for Object Navigator, SE37 for Function Modules) to help you navigate and analyze the user exit.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  Testing: After making changes, thoroughly test the user exit in a development or quality assurance environment before moving to production.
  
  If the issue persists after following these steps, consider reaching out to SAP support or consulting with an experienced SAP HR consultant for further assistance.