How To Fix HRPAYDESVA1097 - Contact person could not yet be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDESVA1 - Message Class for A1 Procedure

• Message number: 097

• Message text: Contact person could not yet be determined

What causes this issue?

It was not possible to determine any contact person (administrator).

System Response

The notification was created with the status with errors.

How to fix this error?

Ensure that the payroll administrator has been stored for the personnel
number in infotype 0001. If subapplication A1SB has been activated, you
must enter the personnel administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDESVA1097 - Contact person could not yet be determined ?

  The SAP error message HRPAYDESVA1097, which states "Contact person could not yet be determined," typically occurs in the context of HR and payroll processes within the SAP system. This error indicates that the system is unable to identify a contact person for a specific employee or payroll-related transaction.
  Causes:
  
  Missing Data: The employee master data may not have a designated contact person assigned. This could be due to incomplete data entry or missing configuration in the HR module.
  Organizational Structure Issues: The organizational structure may not be properly set up, leading to the inability to determine a contact person based on the employee's position or department.
  Configuration Errors: There may be issues in the configuration of the HR module, particularly in the infotypes related to contact persons or organizational assignments.
  Authorization Issues: The user may not have the necessary authorizations to view or access the contact person information.
  
  Solutions:
  
  Check Employee Master Data: Verify the employee's master data in the SAP system. Ensure that the contact person field is filled out correctly in the relevant infotypes (e.g., Infotype 0001 - Organizational Assignment).
  Review Organizational Structure: Ensure that the organizational structure is correctly defined and that the employee is assigned to the correct organizational unit that has a contact person.
  Update Configuration: If there are configuration issues, work with your SAP HR consultant to review and update the relevant settings in the system.
  Authorization Check: Ensure that the user has the necessary authorizations to access the contact person information. This may involve checking user roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for additional troubleshooting steps or updates.
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes in SAP HR, particularly those related to organizational assignments and contact persons.
  SAP Notes: Check the SAP Support Portal for any notes or patches that may address this specific error message.
  Testing: After making changes, conduct tests to ensure that the error no longer occurs and that the contact person can be determined correctly.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or an SAP HR expert for further assistance.