How To Fix HRGB_PAE370 - Opt-Out failed; AE Date Sent exists without AE scheme

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_PAE - HR: Messages for pension auto enrolment

• Message number: 370

• Message text: Opt-Out failed; AE Date Sent exists without AE scheme

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_PAE370 - Opt-Out failed; AE Date Sent exists without AE scheme ?

  The SAP error message HRGB_PAE370 indicates that there is an issue with the opt-out process in the context of the Employee Central Payroll (ECP) or similar HR modules. Specifically, the error states that the opt-out failed because an "AE Date Sent" exists without an associated "AE scheme." This typically relates to the Automatic Enrolment (AE) process in payroll systems, particularly in regions where automatic enrollment in pension schemes is mandated by law.
  Cause:
  
  Missing AE Scheme: The error suggests that there is a record of an "AE Date Sent" in the system, but there is no corresponding AE scheme defined. This could happen if the configuration for the AE scheme is incomplete or if the employee's record is not properly linked to an AE scheme.
  Data Inconsistency: There may be inconsistencies in the employee's data, such as missing or incorrect entries in the relevant infotypes (e.g., infotype 0580 for Automatic Enrolment).
  Incorrect Configuration: The configuration settings for the Automatic Enrolment process may not be set up correctly in the system.
  
  Solution:
  
  
  Check AE Scheme Configuration:
  
  Navigate to the configuration settings for Automatic Enrolment in your SAP system.
  Ensure that the AE scheme is properly defined and that it is active.
  Verify that the AE scheme is linked to the relevant employee records.
  
  
  
  Review Employee Data:
  
  Check the employee's infotypes related to Automatic Enrolment (e.g., infotype 0580).
  Ensure that the "AE Date Sent" is correctly associated with an AE scheme.
  If necessary, update the employee's records to include the appropriate AE scheme.
  
  
  
  Run Consistency Checks:
  
  Use SAP tools to run consistency checks on the payroll data to identify any discrepancies or missing information.
  Correct any inconsistencies found during the checks.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to Automatic Enrolment and the specific error message for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and employee data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Infotypes: Familiarize yourself with the relevant infotypes related to Automatic Enrolment, such as infotype 0580 (Automatic Enrolment) and any other related infotypes that may impact the AE process.
  SAP Notes: Look for SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user performing these actions has the necessary permissions to view and edit the relevant employee data and configuration settings.
  
  By following these steps, you should be able to resolve the HRGB_PAE370 error and successfully complete the opt-out process.