How To Fix HRGB_PAE369 - Opt-Out failed; AE Date Sent exists without AE assessment

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_PAE - HR: Messages for pension auto enrolment

• Message number: 369

• Message text: Opt-Out failed; AE Date Sent exists without AE assessment

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_PAE369 - Opt-Out failed; AE Date Sent exists without AE assessment ?

  The SAP error message "HRGB_PAE369 Opt-Out failed; AE Date Sent exists without AE assessment" typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with employee assessments or evaluations. This error indicates that there is an attempt to opt-out of a process (like an assessment) but the system has detected that an "AE Date Sent" (Assessment Event Date) exists without a corresponding assessment being recorded.
  Cause:
  
  Missing Assessment: The primary cause of this error is that there is an AE Date Sent recorded in the system, but there is no corresponding assessment entry for that date. This could happen if the assessment was not completed or recorded properly.
  Data Integrity Issues: There may be inconsistencies in the data, such as missing records or incorrect entries in the database.
  Process Flow Issues: The workflow or process that is supposed to create the assessment may not have been executed correctly.
  
  Solution:
  
  Check Assessment Records: Verify if there is an assessment record for the employee corresponding to the AE Date Sent. If it is missing, you may need to create or complete the assessment.
  Review Data Entries: Ensure that all relevant data entries are correct and complete. Look for any discrepancies in the employee's assessment records.
  Consult with HR or IT: If you are unable to resolve the issue, it may be necessary to consult with your HR department or IT support team. They can help investigate the underlying data issues or system configurations that may be causing the error.
  System Configuration: Check if there are any configuration settings in the SAP system that need to be adjusted to allow for the opt-out process to function correctly.
  Error Logs: Review system error logs for additional details that may provide insight into why the error is occurring.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to SAP documentation for the specific module you are working with (e.g., SAP HCM) to understand the expected workflow and data requirements for assessments.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.