How To Fix HRGB_GEN020 - Error; Feature &1 return values must be &2 (not &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_GEN - Generic Messages for all utility classes

• Message number: 020

• Message text: Error; Feature &1 return values must be &2 (not &3)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_GEN020 - Error; Feature &1 return values must be &2 (not &3) ?

  The SAP error message HRGB_GEN020 typically occurs in the context of Human Resources (HR) and is related to the configuration of features in the system. This error indicates that a specific feature (denoted by &1) is expected to return certain values (denoted by &2), but it is currently returning a different value (denoted by &3). 
  Cause:
  
  Feature Configuration: The feature in question may not be configured correctly. It might be returning unexpected values due to incorrect settings or logic within the feature.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as incorrect employee records or master data that do not align with the expected values.
  Custom Development: If there are custom enhancements or modifications in the system, they might be affecting the expected behavior of the feature.
  Version Issues: Sometimes, the error can arise due to version mismatches or updates that have not been applied correctly.
  
  Solution:
  
  
  Check Feature Configuration: 
  
  Go to the feature configuration in the SAP system (transaction code PE03) and verify the settings for the feature indicated in the error message. Ensure that it is set up to return the expected values.
  
  
  
  Review Related Data: 
  
  Check the master data and infotypes related to the employee or object that is causing the error. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  
  Debugging: 
  
  If you have access to debugging tools, you can debug the feature to see what values are being returned and why they do not match the expected values.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to the specific feature to understand its expected behavior and any known issues.
  
  
  
  Check for Custom Code: 
  
  If there are any custom developments, review the code to ensure it is not interfering with the standard functionality of the feature.
  
  
  
  SAP Notes: 
  
  Search for relevant SAP Notes that might address this specific error or provide guidance on how to resolve it.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  PE03 (Feature Maintenance)
  PE02 (View Feature)
  
  
  
  SAP HR Configuration: 
  
  Understanding the configuration of HR features is crucial for troubleshooting this error. Familiarize yourself with the HR module and its features.
  
  
  
  Support: 
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  
  By following these steps, you should be able to identify the cause of the HRGB_GEN020 error and implement a solution to resolve it.