How To Fix HRGB_GEN021 - Internal Error; Contact SAP. (Class &1 Method &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_GEN - Generic Messages for all utility classes

• Message number: 021

• Message text: Internal Error; Contact SAP. (Class &1 Method &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_GEN021 - Internal Error; Contact SAP. (Class &1 Method &2) ?

  The SAP error message HRGB_GEN021, which states "Internal Error; Contact SAP. (Class &1 Method &2)," typically indicates that there is an unexpected issue occurring within the SAP system, particularly in the context of Human Resources (HR) or Global Benefits (GB) modules. This error is often related to internal processing problems, which can arise from various factors.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration settings in the HR or Global Benefits modules.
  Data Inconsistencies: Issues with master data or transactional data that do not meet the expected format or constraints.
  Custom Code: If there are custom enhancements or modifications in the system, they may be causing conflicts or errors.
  System Bugs: There may be a bug in the SAP software that is causing the internal error.
  Authorization Issues: Lack of proper authorizations for the user executing the transaction may lead to unexpected behavior.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the HR and Global Benefits modules to ensure they are set up correctly.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or errors. This includes checking employee master data, payroll data, and any related infotypes.
  Review Custom Code: If there are any custom developments, review the code for potential issues or conflicts. Debugging may be necessary to identify the root cause.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. Applying a relevant note may resolve the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, it is advisable to contact SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurred, any relevant transaction codes, and system logs.
  
  Related Information:
  
  Transaction Codes: Identify the transaction code that triggered the error, as this can help in diagnosing the issue.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context.
  User Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to perform the action that triggered the error.
  SAP Community: Consider searching or posting in the SAP Community forums, where other users may have encountered similar issues and can offer insights.
  
  Conclusion:
  The HRGB_GEN021 error is indicative of an internal issue within the SAP system, and resolving it typically requires a systematic approach to identify the underlying cause. If self-resolution is not possible, engaging with SAP Support is the best course of action.