How To Fix HRGB_GBSXP373 - ASPP Exclusion; Employee has provided insufficient evidence

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_GBSXP - Message for GBSXP

• Message number: 373

• Message text: ASPP Exclusion; Employee has provided insufficient evidence

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_GBSXP373 - ASPP Exclusion; Employee has provided insufficient evidence ?

  The SAP error message HRGB_GBSXP373, which indicates "ASPP Exclusion; Employee has provided insufficient evidence," typically arises in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with employee benefits or compensation plans. This error suggests that the employee has not provided adequate documentation or evidence to support their eligibility for a specific benefit or exclusion.
  Cause:
  
  Insufficient Documentation: The employee may not have submitted all required documents or evidence needed to validate their claim or eligibility for a specific benefit.
  Incorrect Data Entry: There may be errors in the data entered into the system, such as incorrect employee details or missing information.
  Policy Requirements: The organization's policies may require specific evidence that the employee has not provided.
  System Configuration: There could be issues with how the SAP system is configured to handle exclusions and evidence requirements.
  
  Solution:
  
  Review Documentation Requirements: Check the specific documentation or evidence required for the benefit or exclusion in question. Ensure that the employee is aware of what is needed.
  Communicate with the Employee: Reach out to the employee to inform them of the missing evidence and provide guidance on what is required to resolve the issue.
  Correct Data Entry: Verify that all data entered into the system is accurate and complete. Correct any discrepancies that may exist.
  System Configuration Check: If the issue persists, consult with your SAP HCM administrator or IT support to review the system configuration related to benefits and exclusions. Ensure that the system is set up correctly to handle the specific requirements.
  Documentation Submission: Once the employee provides the necessary evidence, ensure that it is submitted through the correct channels in the SAP system.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have additional insights or patches that can resolve the issue.
  Training and Guidelines: Ensure that employees are trained on the documentation requirements for benefits and exclusions to prevent similar issues in the future.
  Policy Review: Regularly review and update company policies regarding benefits and exclusions to ensure clarity and compliance.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to your SAP support team for further investigation.