How To Fix HRGB_GBSXP103 - SAP Exclusion; The employee has provided insufficient evidence

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_GBSXP - Message for GBSXP

• Message number: 103

• Message text: SAP Exclusion; The employee has provided insufficient evidence

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_GBSXP103 - SAP Exclusion; The employee has provided insufficient evidence ?

  The SAP error message HRGB_GBSXP103, which states "SAP Exclusion; The employee has provided insufficient evidence," typically occurs in the context of SAP's Global Benefits and Expatriate Management modules. This error indicates that the system has determined that the documentation or evidence provided by the employee is not sufficient to support a specific request or claim, such as for benefits or expatriate allowances.
  Cause:
  
  Insufficient Documentation: The employee may not have submitted all required documents or the documents provided do not meet the necessary criteria.
  Incorrect Data Entry: There may be errors in the data entered by the employee or HR personnel, leading to the system rejecting the evidence.
  Policy Compliance: The evidence provided may not comply with the company's policies or the specific requirements set forth for the benefit or claim.
  Missing Approvals: Required approvals from managers or HR may be missing, which can lead to the rejection of the claim.
  
  Solution:
  
  Review Documentation Requirements: Check the specific documentation requirements for the claim or benefit in question. Ensure that the employee is aware of what is needed.
  Communicate with the Employee: Reach out to the employee to clarify what additional evidence is required. Provide guidance on how to gather and submit the necessary documentation.
  Correct Data Entry: Verify that all data entered into the system is accurate and complete. Correct any errors that may have occurred during the data entry process.
  Policy Review: Ensure that the employee's claim aligns with company policies. If there are discrepancies, discuss them with the employee and provide guidance on how to rectify the situation.
  Approval Process: Ensure that all necessary approvals have been obtained. If approvals are missing, follow up with the relevant parties to secure them.
  
  Related Information:
  
  Documentation Guidelines: Familiarize yourself with the specific guidelines and requirements for the type of claim or benefit being processed.
  SAP Support: If the issue persists, consider reaching out to SAP support or consulting the SAP Knowledge Base for further assistance.
  Training and Resources: Provide training for employees on how to properly submit claims and the importance of providing sufficient evidence to avoid such errors in the future.
  
  By addressing the root cause of the error and ensuring that all necessary documentation and approvals are in place, you can resolve the issue and facilitate the processing of the employee's claim or benefit request.