How To Fix HRFBN00GENERAL022 - You must also enrol &1 option &2

SAP Error Message - Details

• Message type: E = Error

• Message class: HRFBN00GENERAL - General message class for GB flexible benefits

• Message number: 022

• Message text: You must also enrol &1 option &2

What causes this issue?

You are in the process of enroling an insurance plan for yourself, as an
employee. The plan you are enroling is a master plan which is linked to
a secondary (slave) insurance plan.
The enrolment process has stopped for one of two reasons:
You have not yet enroled a secondary insurance plan for your spouse or
partner, or
You have already enroled a secondary insurance plan for your spouse or
partner, but the coverage level you selected for your spouse or partner
is <ZH>different</> to the level of coverage you have selected for your
own insurance master plan.

System Response

Enrolment of your master insurance plan has stopped.

How to fix this error?

Depending on the reason why your enrolment has terminated (see <ZK>Cause
</>, above) you must do one of two things:
If you have not yet enroled your partner or spouses secondary insurance
plan, complete your own enrolment and then enrol your spouse or partner.
<ZH>Note: For all insurance plans designated with master plan status for
you as the employee and secondary plan status for your spouse or partner
, you must <ZK>always</> enrol your partner or spouse with the SAME
level of insurance coverage as you have enroled for yourself.</>
Ensure firstly that your partner's or spouses's secondary insurance plan
coverage level is the same as your own, and then enrol yourself in this
plan.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRFBN00GENERAL022 - You must also enrol &1 option &2 ?

  The SAP error message HRFBN00GENERAL022 typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with benefits enrollment. The message indicates that a specific option (e.g., a benefits plan) must be enrolled for a particular employee or group of employees.
  Cause:
  The error message is triggered when:
  
  An employee is attempting to enroll in a benefits plan but has not completed the required enrollment for another option.
  There may be dependencies between different benefits options, meaning that certain options must be selected before others can be enrolled.
  The employee's status or eligibility may not meet the criteria for enrollment in the specified option.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Enrollment Requirements:
  
  Review the benefits options available to the employee and identify any prerequisites that must be met before enrolling in the specified option.
  
  
  
  Complete Required Enrollments:
  
  Ensure that the employee has completed the enrollment for the required option (indicated by &1) before attempting to enroll in the new option (indicated by &2).
  
  
  
  Review Employee Eligibility:
  
  Verify the employee's eligibility for the benefits options. This may involve checking their employment status, job role, or other criteria defined in the system.
  
  
  
  Consult Configuration Settings:
  
  If you have access to the configuration settings in SAP, check the benefits configuration to ensure that the dependencies and enrollment rules are set up correctly.
  
  
  
  Contact HR or SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to your HR department or SAP support for further assistance. They may have additional insights or access to logs that can help diagnose the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP HCM documentation related to benefits enrollment for more detailed information on how to manage employee benefits and resolve common issues.
  Training: If you are frequently encountering this error, consider additional training on the benefits module in SAP to better understand the enrollment processes and requirements.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.