How To Fix HRFBN00GENERAL023 - &1 option must be &2

SAP Error Message - Details

• Message type: E = Error

• Message class: HRFBN00GENERAL - General message class for GB flexible benefits

• Message number: 023

• Message text: &1 option must be &2

What causes this issue?

You have tried to enrol a secondary insurance plan for your spouse or
partner with an plan option which is different to the master insurance
plan option that you have already enroled for yourself.
For example, you have already selected a master Private Medical
Insurance (PMI) Plan for yourself, with an option of four-times salary
coverage. However, you are now trying to enrol a PMI plan for your
spouse or partner with an option of only two-times salary coverage.

System Response

The enrolment process for this secondary insurance plan has been
terminated.

How to fix this error?

Select the same plan option for your secondary insurance plan as you
have previously enroled for your own master insurance plan.
<ZH>Note: For all insurance plans designated with master plan status for
you as the employee and secondary plan status for your spouse or partner
, you must <ZK>always </>enrol your partner or spouse with the SAME
level of insurance coverage as you have enroled for yourself.</>

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRFBN00GENERAL023 - &1 option must be &2 ?

  The SAP error message HRFBN00GENERAL023 typically occurs in the context of the SAP Human Resources (HR) module, particularly when dealing with benefits or payroll processing. The message indicates that a certain option must be set to a specific value, but it is currently not configured correctly.
  Cause:
  The error message usually arises due to one of the following reasons:
  
  Configuration Issues: The system configuration for the benefits or payroll processing is not set up correctly. This could involve missing or incorrect settings in the relevant infotypes or configuration tables.
  Data Entry Errors: There may be incorrect data entries in the employee records or benefit plans that do not meet the required criteria.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings in the SAP system related to the specific benefit or payroll process. Ensure that all required options are correctly set.
  Use transaction codes like SPRO to access the configuration settings and verify that the relevant infotypes and settings are correctly defined.
  
  
  
  Review Employee Data:
  
  Check the employee records for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Use transaction codes like PA20 or PA30 to view and edit employee data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files related to the specific module you are working with. This can provide insights into the required settings and configurations.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action that triggered the error. This may involve checking user roles and permissions.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They can provide more detailed insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), PA20 (Display HR Master Data), and PA30 (Maintain HR Master Data).
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary corrections to resolve it.