How To Fix HRFBN00GENERAL021 - You must enrol in &1 option &2 first

SAP Error Message - Details

• Message type: E = Error

• Message class: HRFBN00GENERAL - General message class for GB flexible benefits

• Message number: 021

• Message text: You must enrol in &1 option &2 first

What causes this issue?

You have tried to enrol a secondary insurance plan for your spouse or
partner. However, this secondary plan is linked to a master insurance
plan. This master plan is the insurance plan you enrol for yourself as
the employee. You must firstly enrol yourself in this master insurance
plan.

System Response

The enrolment process for this secondary insurance plan has been
terminated.

How to fix this error?

Firstly enrol yourself in this insurance plan and select your required
level of insurance coverage. Then enrol your spouse or partner in the
same plan.
<ZH>Note: For all insurance plans designated with master plan status for
you as the employee and secondary plan status for your spouse or partner
, you must <ZK>always </>enrol your partner or spouse with the SAME
level of insurance coverage as you have enroled for yourself.</>

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRFBN00GENERAL021 - You must enrol in &1 option &2 first ?

  The SAP error message HRFBN00GENERAL021 typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly when dealing with benefits enrollment. The message indicates that a prerequisite enrollment must be completed before the current action can be taken. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  The error message HRFBN00GENERAL021 is triggered when a user attempts to enroll in a specific benefits option (indicated by &2) without having completed the enrollment for a prerequisite option (indicated by &1). This is often due to the configuration of the benefits plan, where certain options are dependent on others.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify Prerequisite Enrollment:
  
  Check the benefits plan configuration to identify which option (indicated by &1) must be enrolled in first. This information can usually be found in the benefits configuration settings in SAP.
  
  
  
  Complete Required Enrollment:
  
  Navigate to the benefits enrollment section in SAP and complete the enrollment for the prerequisite option (the one indicated by &1). Ensure that all necessary information is provided.
  
  
  
  Re-attempt Enrollment:
  
  After successfully enrolling in the prerequisite option, attempt to enroll in the desired option (indicated by &2) again.
  
  
  
  Consult with HR or Benefits Administrator:
  
  If you are unsure about the enrollment process or the dependencies between options, consult with your HR department or benefits administrator for guidance.
  
  
  
  Check Configuration Settings:
  
  If you have access to the configuration settings, review the benefits plan settings to ensure that the dependencies are correctly defined. This may require assistance from an SAP HCM consultant or system administrator.
  
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP’s support portal may have additional documentation or patches that address this issue.
  User Training: Ensure that users involved in benefits enrollment are adequately trained on the enrollment process and the dependencies between different options.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the error and successfully complete the benefits enrollment process.