How To Fix HRFBN00GENERAL020 - E-Mail address of user &1 cannot be retrieved successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: HRFBN00GENERAL - General message class for GB flexible benefits

• Message number: 020

• Message text: E-Mail address of user &1 cannot be retrieved successfully

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRFBN00GENERAL020 - E-Mail address of user &1 cannot be retrieved successfully ?

  The SAP error message HRFBN00GENERAL020 indicates that the system is unable to retrieve the email address of a specified user (denoted by &1). This error typically occurs in the context of HR processes, such as when trying to send notifications or emails related to HR activities.
  Causes:
  
  User Master Data Issues: The user may not have an email address maintained in their user master record.
  Authorization Issues: The user executing the action may not have the necessary authorizations to access user data.
  Technical Issues: There may be a problem with the underlying system configuration or connectivity to the database where user information is stored.
  Data Consistency: There could be inconsistencies in the user data, such as missing or incorrect entries in the relevant tables.
  
  Solutions:
  
  
  Check User Master Data:
  
  Go to transaction SU01 (User Maintenance) and enter the user ID that is causing the issue.
  Verify that the email address is correctly maintained in the "Address" tab.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access user data. This may involve checking roles and profiles assigned to the user.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to email notifications in the HR module. Ensure that the system is set up to send emails correctly.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on user data to identify any discrepancies. This may involve checking relevant tables (e.g., USR21 for user master data).
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the program or function module that is attempting to retrieve the email address to identify where the failure occurs.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SUIM: User Information System (to check user authorizations)
  
  
  Tables:
  
  USR21: User Master Record (Address Data)
  USR02: User Master Record (Logon Data)
  
  
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the HRFBN00GENERAL020 error message.