How To Fix HRFBN00GENERAL019 - User ID of personnel number &1 cannot be retrieved successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: HRFBN00GENERAL - General message class for GB flexible benefits

• Message number: 019

• Message text: User ID of personnel number &1 cannot be retrieved successfully

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRFBN00GENERAL019 - User ID of personnel number &1 cannot be retrieved successfully ?

  The SAP error message HRFBN00GENERAL019 indicates that the system is unable to retrieve the user ID associated with a specific personnel number. This can occur in various contexts, particularly in Human Resources (HR) modules where user IDs are linked to employee records.
  Causes:
  
  Missing User ID: The personnel number may not have an associated user ID in the system.
  Incorrect Personnel Number: The personnel number entered may be incorrect or does not exist in the database.
  Authorization Issues: The user attempting to access the information may not have the necessary authorizations to view the user ID for that personnel number.
  Data Consistency Issues: There may be inconsistencies in the database, such as missing or corrupted records.
  Integration Issues: If the system is integrated with other applications (like an identity management system), there may be issues in the data synchronization.
  
  Solutions:
  
  
  Check User ID Assignment:
  
  Verify if the user ID is correctly assigned to the personnel number in the system. This can be done by checking the user master records in transaction code SU01 or through HR master data transactions (like PA20 or PA30).
  
  
  
  Validate Personnel Number:
  
  Ensure that the personnel number you are using is correct. You can check this in the HR master data transactions.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to access the user ID information. This may involve reviewing roles and profiles assigned to the user.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the HR data to identify any discrepancies. This may involve using transaction codes like PU01 or PU12 for HR data consistency checks.
  
  
  
  Integration Check:
  
  If the system is integrated with other applications, ensure that the integration is functioning correctly and that data is being synchronized properly.
  
  
  
  Consult with IT Support:
  
  If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further, especially if there are underlying database issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  PA20: Display HR Master Data
  PA30: Maintain HR Master Data
  SU01: User Maintenance
  PFCG: Role Maintenance (for checking authorizations)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that may address this error.
  
  
  Documentation: Review SAP documentation related to HR data management and user administration for best practices and troubleshooting steps.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.