How To Fix HRFBN00GENERAL024 - You cannot stop participation in &1 while &2 remains enroled

SAP Error Message - Details

• Message type: E = Error

• Message class: HRFBN00GENERAL - General message class for GB flexible benefits

• Message number: 024

• Message text: You cannot stop participation in &1 while &2 remains enroled

What causes this issue?

You have either:
Attempted to cease participation in a master insurance plan (for
yourself) which has a linked secondary insurance plan (for your spouse
or partner) that is still enroled in the GB FlexBens system.
Attempted to cease participation in a secondary insurance plan (for your
spouse or partner) which has a linked master insurance plan (for
yourself) that is still enroled in the GB FlexBens system, where the
rules of the plan state that the master plan cannot exist without the
secondary plan also being enroled.

System Response

Processing of your termination request has been stopped.

How to fix this error?

For Case 1 above:
Firstly stop participation in the linked secondary insurance plan and
then proceed to stop participation in your master plan.
For Case 2 above:
To stop participation in the secondary insurance plan, you must firstly
stop your participation in the linked master plan.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRFBN00GENERAL024 - You cannot stop participation in &1 while &2 remains enroled ?

  The SAP error message HRFBN00GENERAL024 indicates that you are trying to stop participation in a specific benefit plan (denoted by &1) while the employee is still enrolled in another benefit plan (denoted by &2). This error typically occurs in the context of managing employee benefits in the SAP Human Resources module, particularly in the Benefits Management (HR-BN) area.
  Cause:
  The error arises because the system enforces a rule that prevents the termination of participation in one benefit plan if the employee is still enrolled in another plan that may be dependent on or related to the first one. This is a safeguard to ensure that employees do not inadvertently lose coverage or benefits.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Enrollments: Review the employee's current benefit enrollments to identify which plans they are still enrolled in. You can do this by navigating to the employee's benefits overview in the SAP system.
  
  
  Terminate Other Enrollments: If appropriate, terminate the enrollment in the other benefit plan (the one indicated by &2) before attempting to stop participation in the first plan (the one indicated by &1). Ensure that this action complies with your organization's policies and the employee's needs.
  
  
  Consult Policies: Make sure to consult your organization's benefits policies to understand the implications of terminating enrollments and ensure compliance with any legal or organizational requirements.
  
  
  Re-attempt the Action: After addressing the other enrollment, try to stop participation in the first benefit plan again.
  
  
  Seek Assistance: If you are unsure about the implications of these changes or if the error persists, consider reaching out to your HR department or SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or updates regarding this error message.
  Training: Ensure that HR personnel are trained on the benefits management processes to avoid similar issues in the future.
  System Configuration: Review the configuration settings in the SAP system related to benefits management to ensure they align with your organization's policies.
  
  By following these steps, you should be able to resolve the HRFBN00GENERAL024 error and manage employee benefits effectively.