How To Fix HRESS_CLMS_MSG789 - Error in level &1 approver determination

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 789

• Message text: Error in level &1 approver determination

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG789 - Error in level &1 approver determination ?

  The SAP error message HRESS_CLMS_MSG789, which indicates "Error in level &1 approver determination," typically occurs in the context of the SAP Employee Self-Service (ESS) or Manager Self-Service (MSS) applications, particularly when dealing with workflows related to leave requests, travel requests, or other approval processes.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Configuration Issues: The approval levels may not be correctly configured in the system. This could be due to missing or incorrect settings in the workflow configuration or in the organizational structure.
  
  
  Missing Approver Data: The system may not be able to find an approver for the specified level. This could happen if the approver is not assigned, is inactive, or if there are issues with the user master data.
  
  
  Authorization Issues: The user attempting to initiate the request may not have the necessary authorizations to determine the approver for that level.
  
  
  Custom Logic: If there are custom enhancements or modifications in the workflow logic, they may not be functioning as expected, leading to this error.
  
  
  Solution:
  To resolve the HRESS_CLMS_MSG789 error, you can take the following steps:
  
  
  Check Workflow Configuration:
  
  Go to the workflow configuration in SAP (transaction code SWDD or SWI1) and verify that the approval levels are correctly set up.
  Ensure that the workflow template is active and correctly configured.
  
  
  
  Verify Approver Assignment:
  
  Check the organizational structure to ensure that the approvers are correctly assigned to the relevant positions.
  Use transaction code PPOME or PPOSE to review the organizational plan and ensure that the approvers are active and correctly positioned.
  
  
  
  Review User Master Data:
  
  Ensure that the user master data for the approvers is complete and correct. Check for any missing information or inactive users.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to initiate the request and to determine the approver. Use transaction code SU53 to analyze authorization issues.
  
  
  
  Debug Custom Logic:
  
  If there are custom enhancements, debug the workflow to identify any issues in the custom logic that may be causing the error.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: SWDD (Workflow Builder), SWI1 (Work Item Selection), PPOME (Display Organization and Staffing), PPOSE (Plan Organization and Staffing).
  SAP Notes: Always check for relevant SAP Notes that may provide fixes or additional information regarding this error.
  Documentation: Review SAP Help documentation for workflows and approval processes to ensure compliance with best practices.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation or to reach out to SAP support for assistance.