How To Fix HRESS_CLMS_MSG689 - Incorrect Mail Configuration. Document or Subject not maintained. (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 689

• Message text: Incorrect Mail Configuration. Document or Subject not maintained. (&1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG689 - Incorrect Mail Configuration. Document or Subject not maintained. (&1) ?

  The SAP error message HRESS_CLMS_MSG689 indicates an issue with the mail configuration in the SAP system, specifically related to the absence of a document or subject in the email settings. This error typically arises in the context of workflows or notifications that are supposed to be sent via email but cannot be processed due to missing configuration.
  Cause:
  
  Missing Document or Subject: The error suggests that either the document or the subject line for the email notification is not maintained in the configuration settings.
  Incorrect Mail Configuration: There may be issues with the overall mail configuration in the SAP system, such as SMTP settings or missing parameters.
  Workflow Configuration: If the error occurs during a workflow process, it may indicate that the workflow is not properly set up to generate emails.
  
  Solution:
  
  
  Check Email Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration) and verify the SMTP settings.
  Ensure that the email server settings are correctly configured and that the system can send emails.
  
  
  
  Maintain Document and Subject:
  
  Navigate to the relevant configuration area where the email templates or notifications are defined.
  Ensure that both the document (e.g., the content of the email) and the subject line are properly maintained.
  If you are using a specific workflow, check the workflow definition to ensure that the email notification settings are complete.
  
  
  
  Review Workflow Settings:
  
  If the error is related to a workflow, use transaction code SWDD (Workflow Builder) to check the workflow definition.
  Ensure that the email notification step is correctly configured with the necessary parameters.
  
  
  
  Testing:
  
  After making the necessary changes, test the email functionality to ensure that emails are being sent correctly without errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring email notifications and workflows.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: For configuring SAPconnect settings.
  SWDD: For workflow definition and management.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error.
  Support: If the issue persists after checking the configuration, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the HRESS_CLMS_MSG689 error and ensure that your email notifications are properly configured in the SAP system.