How To Fix HRESS_CLMS_MSG687 - E-Mail addresses not maintained for the user(&1).

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 687

• Message text: E-Mail addresses not maintained for the user(&1).

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG687 - E-Mail addresses not maintained for the user(&1). ?

  The SAP error message HRESS_CLMS_MSG687 indicates that there are no email addresses maintained for a specific user in the system. This error typically arises in scenarios where email notifications or communications are expected to be sent to the user, but the system cannot find a valid email address associated with that user.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the user profile does not have an email address assigned.
  Incorrect User Data: The user data may be incomplete or incorrectly maintained in the system.
  User Not Active: The user might be inactive or not properly set up in the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Maintain Email Address:
  
  Go to the user maintenance transaction (usually SU01).
  Enter the user ID that is causing the error.
  Navigate to the "Address" tab.
  Ensure that a valid email address is entered in the "E-mail" field.
  Save the changes.
  
  
  
  Check User Status:
  
  Ensure that the user is active and not locked or deactivated.
  If the user is inactive, you may need to reactivate the user.
  
  
  
  Verify User Roles and Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to receive notifications or emails.
  
  
  
  Test Email Functionality:
  
  After maintaining the email address, you can test the email functionality by triggering an action that would send an email to the user.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your SAP Basis or IT support team to check for any underlying issues with the email configuration in the SAP system.
  
  
  
  Related Information:
  
  User Maintenance Transactions: Common transactions for user maintenance include SU01 (User Maintenance) and SU10 (Mass User Maintenance).
  Email Configuration: Ensure that the SAP system is properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) for email configuration.
  Documentation: Refer to SAP Help documentation for more details on user management and email configuration.
  
  By following these steps, you should be able to resolve the error message HRESS_CLMS_MSG687 and ensure that the user has a valid email address maintained in the system.