How To Fix HRESS_CLMS_MSG686 - User(&1) not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 686

• Message text: User(&1) not found.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG686 - User(&1) not found. ?

  The SAP error message HRESS_CLMS_MSG686 with the description "User(&1) not found" typically occurs in the context of the SAP Human Resources (HR) module, particularly when dealing with employee self-service (ESS) or manager self-service (MSS) functionalities. This error indicates that the system is unable to find the user specified in the error message.
  Cause:
  
  User Not Created: The user ID specified in the error message does not exist in the SAP system.
  User Deactivation: The user may have been deactivated or deleted from the system.
  Authorization Issues: The user may not have the necessary authorizations to access the specific transaction or function.
  Incorrect User ID: There may be a typo or incorrect user ID being referenced in the process.
  Data Synchronization Issues: If the system is integrated with other systems (like an LDAP or Active Directory), there may be synchronization issues leading to the user not being recognized.
  
  Solution:
  
  
  Verify User Existence:
  
  Check if the user ID exists in the SAP system using transaction code SU01 (User Maintenance).
  If the user does not exist, create the user or ensure that the correct user ID is being referenced.
  
  
  
  Check User Status:
  
  If the user exists, check if the user is active. In SU01, ensure that the user is not locked or deactivated.
  
  
  
  Correct User ID:
  
  Ensure that the user ID being referenced is correct. Look for any typos or errors in the user ID.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to perform the action that triggered the error. This can be checked in transaction PFCG (Role Maintenance) or by reviewing the user's roles and authorizations.
  
  
  
  Data Synchronization:
  
  If the system is integrated with external user management systems, check for synchronization issues. Ensure that the user data is correctly synchronized between systems.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, consult with your SAP Basis team or system administrator for further investigation. They can check system logs and configurations that may be affecting user recognition.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SUIM: User Information System (to check user authorizations)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number in the SAP Support Portal.
  
  
  Documentation: Review SAP documentation related to user management and authorization concepts in the HR module.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.