How To Fix HRESS_CLMS_MSG684 - E-Mail Id not maintained for the approver(&1, &2). Mailing not possible.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 684

• Message text: E-Mail Id not maintained for the approver(&1, &2). Mailing not possible.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG684 - E-Mail Id not maintained for the approver(&1, &2). Mailing not possible. ?

  The SAP error message HRESS_CLMS_MSG684 indicates that there is an issue with the email configuration for an approver in the system. Specifically, it states that the email ID is not maintained for the approver identified by the placeholders (&1, &2). This means that the system is unable to send an email notification to the approver because it does not have a valid email address associated with their user profile.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the approver's user profile does not have an email address maintained in the system.
  Incorrect User Assignment: The user assigned as the approver may not be correctly set up in the system.
  Data Synchronization Issues: If the system is integrated with other systems (like an LDAP directory), there may be synchronization issues leading to missing email addresses.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Profile:
  
  Go to the user management transaction (e.g., SU01) in SAP.
  Enter the user ID of the approver (the one indicated by &1, &2).
  Check the "Address" tab to see if the email address is maintained. If it is missing, enter a valid email address.
  
  
  
  Maintain Email Address:
  
  If the email address is not present, add it and save the changes.
  Ensure that the email format is correct (e.g., [e-mail]).
  
  
  
  Verify User Assignment:
  
  Ensure that the correct user is assigned as the approver in the workflow or process that is generating the email notification.
  
  
  
  Test Email Functionality:
  
  After maintaining the email address, test the functionality to ensure that emails can be sent to the approver.
  
  
  
  Check for Data Synchronization:
  
  If your organization uses an external directory for user management, ensure that the email addresses are synchronized correctly.
  
  
  
  Consult with IT Support:
  
  If you are unable to resolve the issue, consult with your IT support team or SAP Basis team for further assistance.
  
  
  
  Related Information:
  
  User Management: Understanding how to manage user profiles in SAP is crucial for resolving issues related to email notifications.
  Workflow Configuration: Familiarity with how workflows are configured in SAP can help in identifying where the approver is set and how notifications are triggered.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the error and ensure that email notifications can be sent to the approver successfully.