How To Fix HRESS_CLMS_MSG685 - Approver's(&1, &2) Infotype-2 Data not found on &3. Mailing not possible.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 685

• Message text: Approver's(&1, &2) Infotype-2 Data not found on &3. Mailing not possible.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG685 - Approver's(&1, &2) Infotype-2 Data not found on &3. Mailing not possible. ?

  The SAP error message HRESS_CLMS_MSG685 indicates that there is an issue with the approval process in the SAP system, specifically related to Infotype 2 (which typically pertains to personal data) for the approver. The message suggests that the system could not find the required data for the approver on the specified date, which is preventing the mailing process from being completed.
  Cause:
  
  Missing Data: The approver's Infotype 2 data may not be maintained or is missing for the specified date.
  Incorrect Date: The date being referenced may not correspond to a period where the approver's data is valid.
  Authorization Issues: The user may not have the necessary authorizations to view the approver's data.
  Configuration Issues: There may be configuration issues in the workflow or approval process that are causing the system to not find the required data.
  
  Solution:
  
  
  Check Infotype Data:
  
  Go to the SAP transaction code PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data).
  Enter the approver's personnel number and check if Infotype 2 data exists for the specified date.
  If the data is missing, you may need to create or update the Infotype 2 record.
  
  
  
  Verify Dates:
  
  Ensure that the date being referenced in the error message is correct and falls within the validity period of the approver's Infotype 2 data.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to access the approver's data. This can be done by reviewing the user's roles and authorizations in the system.
  
  
  
  Workflow Configuration:
  
  If the issue persists, review the workflow configuration related to the approval process. Ensure that all necessary steps and data retrieval processes are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to this specific error message for additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance, providing them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Infotype 2: This infotype typically contains personal data such as name, date of birth, and other essential information about the employee.
  Workflow: The approval process in SAP often involves workflows that require specific data to be present for actions to be completed successfully.
  SAP Transactions: Familiarize yourself with relevant SAP transactions like PA20, PA30, and SWI1 (for workflow monitoring) to help diagnose and resolve issues.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message HRESS_CLMS_MSG685.