How To Fix HRESS_CLMS_MSG691 - Approver's(&1, &2) Infotype-1 Data not found on &3. Mailing not possible.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 691

• Message text: Approver's(&1, &2) Infotype-1 Data not found on &3. Mailing not possible.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG691 - Approver's(&1, &2) Infotype-1 Data not found on &3. Mailing not possible. ?

  The SAP error message HRESS_CLMS_MSG691 indicates that there is an issue with the approval process in the SAP system, specifically related to Infotype 1 data for an approver. The message suggests that the system could not find the required Infotype 1 data for the specified approver, which is preventing the mailing process from being completed.
  Cause:
  
  Missing Infotype Data: The most common cause of this error is that the Infotype 1 data for the specified approver is missing or not maintained in the system.
  Incorrect Approver Configuration: The approver's configuration may not be set up correctly, leading to the system being unable to retrieve the necessary data.
  Authorization Issues: The user may not have the necessary authorizations to access the Infotype data for the approver.
  Data Consistency Issues: There may be inconsistencies in the data that prevent the system from finding the required information.
  
  Solution:
  
  
  Check Infotype Data: Verify that the Infotype 1 data for the approver (identified by &1 and &2 in the error message) is correctly maintained in the system. You can do this by navigating to the relevant infotype in the SAP HR module.
  
  Use transaction code PA20 (Display HR Master Data) to check the Infotype 1 data for the approver.
  
  
  
  Maintain Missing Data: If the Infotype 1 data is missing, you will need to maintain it. This can be done using transaction code PA30 (Maintain HR Master Data).
  
  
  Review Approver Configuration: Ensure that the approver's configuration is set up correctly in the system. This may involve checking the organizational structure and ensuring that the approver is correctly assigned to the relevant positions.
  
  
  Check Authorizations: Ensure that the user attempting to perform the action has the necessary authorizations to access the Infotype data. This may involve checking user roles and profiles.
  
  
  Data Consistency Check: Run any relevant data consistency checks or reports to identify and resolve any inconsistencies in the data.
  
  
  Related Information:
  
  Infotype 1: In SAP HR, Infotype 1 typically refers to the "Organizational Assignment" infotype, which contains key information about an employee's position within the organization.
  Mailing Configuration: Ensure that the mailing configuration in the SAP system is set up correctly, as this may also affect the ability to send notifications or emails related to the approval process.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or solutions related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further troubleshooting.