How To Fix HRESS_CLMS_MSG692 - File Generation Not supported when the request is in "New" Phase.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 692

• Message text: File Generation Not supported when the request is in "New" Phase.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG692 - File Generation Not supported when the request is in "New" Phase. ?

  The SAP error message HRESS_CLMS_MSG692 indicates that file generation is not supported when the request is in the "New" phase. This typically occurs in the context of the SAP Employee Self-Service (ESS) or Manager Self-Service (MSS) applications, particularly when dealing with employee claims or requests.
  Cause:
  
  Request Status: The error arises because the request is still in the "New" phase, meaning it has not yet been processed or approved. File generation is typically only allowed for requests that have moved beyond this initial phase.
  Configuration Settings: There may be specific configuration settings in the SAP system that restrict file generation based on the status of the request.
  Workflow Issues: If the workflow for processing the request is not correctly set up or if there are issues in the workflow, it may prevent the request from moving to the next phase.
  
  Solution:
  
  Change Request Status: Ensure that the request is processed and moved to a status that allows file generation. This usually involves approval or processing by the relevant personnel.
  Check Workflow: Review the workflow configuration to ensure that it is set up correctly and that there are no issues preventing the request from moving to the next phase.
  User Training: Ensure that users understand the process and the phases of the request. They should know that file generation is not possible until the request has been approved or moved to a subsequent phase.
  System Configuration: If necessary, consult with your SAP administrator or technical team to review the configuration settings related to file generation and request processing.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context on handling requests in the ESS/MSS modules.
  Documentation: Review the SAP documentation related to the specific module you are working with (e.g., Employee Self-Service) for more details on request processing and status management.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if you suspect a bug or configuration issue that cannot be resolved internally.
  
  By following these steps, you should be able to address the error message and ensure that file generation can occur as intended once the request has moved beyond the "New" phase.