How To Fix HRASR00_CASE005 - Error when inserting an object in a case; The case is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: HRASR00_CASE -

• Message number: 005

• Message text: Error when inserting an object in a case; The case is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRASR00_CASE005 - Error when inserting an object in a case; The case is locked ?

  The SAP error message HRASR00_CASE005 indicates that there is an issue with inserting an object into a case because the case is currently locked. This typically occurs in the context of SAP's HR (Human Resources) module, particularly when dealing with case management in Employee Self-Service (ESS) or Manager Self-Service (MSS) scenarios.
  Cause:
  The error is caused by one of the following reasons:
  
  
  Case Locking: The case you are trying to modify or insert an object into is locked. This can happen if:
  
  Another user is currently editing the case.
  The case is in a status that does not allow modifications (e.g., completed or archived).
  There is a system process that has locked the case for processing.
  
  
  
  Authorization Issues: The user may not have the necessary permissions to modify the case.
  
  
  Solution:
  To resolve the HRASR00_CASE005 error, you can take the following steps:
  
  
  Check Case Status:
  
  Verify the status of the case. If it is locked due to being in a specific status, you may need to wait until the case is unlocked or change its status if you have the necessary permissions.
  
  
  
  Check for Other Users:
  
  Confirm if another user is currently editing the case. If so, you may need to wait until they finish their changes.
  
  
  
  Unlock the Case:
  
  If you have the necessary permissions, you can unlock the case. This may involve using transaction codes like SM12 to check for locks and SM21 for system logs to identify the locking user.
  
  
  
  Review Authorizations:
  
  Ensure that you have the appropriate authorizations to modify the case. If not, contact your system administrator to grant the necessary permissions.
  
  
  
  System Processes:
  
  Check if there are any background jobs or processes that might be locking the case. You can use transaction SM37 to review background jobs.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to case management for any specific instructions or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as HRASR for accessing the case management application, SM12 for lock entries, and SM37 for monitoring background jobs.
  SAP Notes: Check SAP Notes for any updates or patches that may address this issue.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and context.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.