How To Fix HRASR00_CASE003 - Error when inserting an object in a case; Check the Customizing settings

SAP Error Message - Details

• Message type: E = Error

• Message class: HRASR00_CASE -

• Message number: 003

• Message text: Error when inserting an object in a case; Check the Customizing settings

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRASR00_CASE003 - Error when inserting an object in a case; Check the Customizing settings ?

  The SAP error message HRASR00_CASE003 typically occurs in the context of SAP's HR (Human Resources) module, particularly when dealing with the Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities. This error indicates that there is an issue when trying to insert an object into a case, often related to configuration or customizing settings.
  Cause:
  
  Customizing Settings: The error often arises due to incorrect or incomplete customizing settings in the SAP system. This could involve settings related to the case management or the specific object type you are trying to insert.
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  Data Integrity Issues: There may be issues with the data being inserted, such as missing mandatory fields or incorrect data formats.
  Technical Issues: There could be underlying technical issues, such as problems with the database or the application server.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the relevant customizing transaction (usually SPRO) and navigate to the settings for case management.
  Ensure that all necessary settings for the object type you are trying to insert are correctly configured.
  Verify that the case type and object type are properly defined and linked.
  
  
  
  Review Authorization:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to insert objects into cases.
  Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  Validate Data:
  
  Ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  Check for any validation rules that might be preventing the insertion.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can set breakpoints in the relevant ABAP code to trace the execution and identify where the error occurs.
  
  
  
  Consult Documentation:
  
  Review SAP notes and documentation related to HR case management for any known issues or additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including transaction codes, user roles, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SU53 (Authorization Check), and others related to HR case management.
  SAP Notes: Search for SAP Notes related to HRASR00_CASE003 for any specific patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the HRASR00_CASE003 error in your SAP system.