How To Fix HRASR00_CASE001 - Error when displaying a case; Check the Customizing settings

SAP Error Message - Details

• Message type: E = Error

• Message class: HRASR00_CASE -

• Message number: 001

• Message text: Error when displaying a case; Check the Customizing settings

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRASR00_CASE001 - Error when displaying a case; Check the Customizing settings ?

  The SAP error message HRASR00_CASE001 typically occurs in the context of SAP's Human Resources (HR) module, particularly when dealing with the Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities. This error indicates that there is an issue with the configuration settings related to the case management functionality in SAP.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Customizing Settings: The necessary customizing settings for case management may not be properly configured in the system.
  Authorization Issues: The user may not have the required authorizations to access the case or the related functionalities.
  Incorrect Configuration: There may be incorrect or incomplete configuration in the relevant customizing transactions.
  Data Issues: There could be issues with the data associated with the case, such as missing or incorrect entries.
  
  Solution:
  To resolve the HRASR00_CASE001 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to the relevant customizing settings for HR case management. This is usually found under:
  
  Personnel Management -> Employee Self-Service -> Case Management.
  
  
  Ensure that all necessary settings are correctly configured.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the case management functionalities.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Validate Configuration:
  
  Review the configuration settings in the relevant customizing transactions to ensure that they are complete and correct.
  Look for any missing entries or settings that may need to be adjusted.
  
  
  
  Check Data Integrity:
  
  Verify the data associated with the case. Ensure that all required fields are filled and that there are no inconsistencies in the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to case management for any specific guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for customizing), SU53 (for authorization checks), and others related to HR case management.
  SAP Notes: Search for SAP Notes related to HRASR00_CASE001 for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the HRASR00_CASE001 error in your SAP system.