How To Fix HRASR00_CASE000 - Internal error in processing the case (Case Management)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRASR00_CASE -

• Message number: 000

• Message text: Internal error in processing the case (Case Management)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRASR00_CASE000 - Internal error in processing the case (Case Management) ?

  The SAP error message HRASR00_CASE000 indicates an internal error in processing a case within the Case Management module of SAP. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying application logic.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the case that is being processed.
  Configuration Issues: The Case Management configuration might not be set up correctly, leading to processing errors.
  Authorization Issues: The user may not have the necessary permissions to access or process the case.
  System Bugs: There could be a bug in the SAP system or the specific version you are using.
  Performance Issues: If the system is under heavy load, it might lead to timeouts or processing errors.
  
  Solutions:
  
  Check Data Integrity: Review the data associated with the case to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Configuration: Verify the configuration settings for Case Management in the SAP system. Ensure that all necessary settings are correctly defined.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to process the case.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve known issues.
  Debugging: If you have access to development tools, consider debugging the process to identify where the error occurs.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as HRASR00 (for Case Management) and SLG1 (for logging).
  Documentation: Review the official SAP documentation for Case Management to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the HRASR00_CASE000 error in SAP Case Management.