How To Fix HRASR00_CASE002 - Error when creating a case; Authorization is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: HRASR00_CASE -

• Message number: 002

• Message text: Error when creating a case; Authorization is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRASR00_CASE002 - Error when creating a case; Authorization is missing ?

  The SAP error message HRASR00_CASE002 indicates that there is a missing authorization when trying to create a case in the SAP system, specifically in the context of the SAP HCM (Human Capital Management) module, particularly in the area of Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Missing Authorization Object: The user does not have the necessary authorization to create a case. This could be due to missing roles or authorizations in their user profile.
  Incorrect Role Assignment: The user may not be assigned the correct roles that include the necessary authorizations for case management.
  Authorization Profile Issues: The authorization profile assigned to the user may not include the required permissions for the specific action they are trying to perform.
  Configuration Issues: There may be configuration issues in the system that prevent the user from having the necessary access.
  
  Solution:
  To resolve the HRASR00_CASE002 error, you can follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to check the authorization check that failed. This will provide insight into which specific authorization object is missing.
  Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Assign Missing Roles:
  
  If the user is missing the necessary roles, assign the appropriate roles that include the required authorizations for case creation. This may involve working with your SAP security team.
  
  
  
  Modify Authorization Profiles:
  
  If the user has the correct roles but still encounters the error, check the authorization profiles to ensure they include the necessary permissions for case management.
  
  
  
  Consult with Security Team:
  
  If you are not able to identify the missing authorization, consult with your SAP security team or basis team to analyze the authorization logs and make the necessary adjustments.
  
  
  
  Testing:
  
  After making changes, have the user log out and log back in to ensure that the new authorizations take effect. Then, attempt to create the case again.
  
  
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to case management in SAP HCM include P_ORGIN, P_PERS, and P_TCODE. Ensure that the user has the necessary authorizations for these objects.
  Documentation: Refer to SAP Help documentation for detailed information on authorization management in SAP HCM.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01, PFCG, and SU53 for managing users and roles.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the HRASR00_CASE002 error.