How To Fix HRASR00_CASE006 - Error when changing the attributes of a case; Check Customizing settings

SAP Error Message - Details

• Message type: E = Error

• Message class: HRASR00_CASE -

• Message number: 006

• Message text: Error when changing the attributes of a case; Check Customizing settings

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRASR00_CASE006 - Error when changing the attributes of a case; Check Customizing settings ?

  The SAP error message HRASR00_CASE006 typically occurs in the context of the SAP HCM (Human Capital Management) module, particularly when dealing with the Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities related to case management. This error indicates that there is an issue when trying to change the attributes of a case, and it suggests checking the customizing settings.
  Cause:
  The error can be caused by several factors, including:
  
  
  Customizing Settings: The customizing settings for the case management process may not be correctly configured. This includes settings related to the case type, status, or attributes that are being modified.
  
  
  Authorization Issues: The user may not have the necessary authorizations to change the attributes of the case.
  
  
  Data Integrity Issues: There may be inconsistencies or missing data in the case attributes that prevent the change from being processed.
  
  
  Business Rules: There may be specific business rules or validations that are preventing the change from being executed.
  
  
  Solution:
  To resolve the HRASR00_CASE006 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for case management.
  Ensure that the case types and their attributes are correctly defined and that the settings align with the intended business processes.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user attempting to make the changes has the necessary permissions.
  
  
  
  Validate Data:
  
  Review the data associated with the case to ensure that all required fields are filled out and that there are no inconsistencies.
  
  
  
  Check Business Rules:
  
  Review any business rules or validations that may be in place for the case management process. Ensure that the changes being made comply with these rules.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of SAP you are using for any known issues or additional troubleshooting steps.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify the exact point of failure and the underlying cause.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for customizing, SU53 for authorization checks, or SE80 for debugging.
  SAP Notes: Check for relevant SAP Notes that may address this specific error or provide additional guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the HRASR00_CASE006 error in your SAP system.