How To Fix HL219 - HTML help could not be started

SAP Error Message - Details

• Message type: E = Error

• Message class: HL - IWB: Help Links

• Message number: 219

• Message text: HTML help could not be started

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HL219 - HTML help could not be started ?

  The SAP error message HL219, which states "HTML help could not be started," typically occurs when the SAP GUI is unable to launch the HTML Help system. This can be due to several reasons, including configuration issues, missing files, or problems with the system environment.
  Causes:
  
  Missing or Corrupted HTML Help Files: The HTML Help files required by SAP may be missing or corrupted.
  Incorrect Configuration: The SAP GUI configuration may not be set up correctly to access the HTML Help.
  Browser Issues: The default web browser settings may not be compatible with the HTML Help system.
  Permissions Issues: There may be insufficient permissions to access the HTML Help files or the browser.
  Network Issues: If the help files are stored on a network location, there may be connectivity issues.
  
  Solutions:
  
  Check Installation: Ensure that the SAP GUI is properly installed and that all necessary components, including HTML Help files, are present.
  Reconfigure SAP GUI:
  
  Open the SAP GUI.
  Go to the options/settings and check the configuration for HTML Help.
  Ensure that the path to the HTML Help files is correctly set.
  
  
  Set Default Browser: Make sure that your default web browser is set correctly and is compatible with the HTML Help system. Sometimes, switching to a different browser (like Internet Explorer) can resolve the issue.
  Repair Installation: If files are missing or corrupted, consider repairing the SAP GUI installation or reinstalling it.
  Check Permissions: Ensure that you have the necessary permissions to access the HTML Help files and that your user account has the required rights.
  Check Network Connectivity: If the help files are stored on a network drive, ensure that you have access to that drive and that there are no network issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error. SAP frequently releases updates that may address known issues.
  SAP Community: The SAP Community forums can be a valuable resource for finding solutions from other users who have experienced similar issues.
  Documentation: Review the SAP GUI documentation for any specific configuration settings related to HTML Help.
  
  If the problem persists after trying these solutions, it may be beneficial to contact your SAP support team for further assistance.