How To Fix GTR_GENERAL082 - ERP->CRM notification: ambiguous currency in document &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: GTR_GENERAL - General Messages Grantor Management

• Message number: 082

• Message text: ERP->CRM notification: ambiguous currency in document &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTR_GENERAL082 - ERP->CRM notification: ambiguous currency in document &1 &2 ?

  The SAP error message GTR_GENERAL082 indicates that there is an issue with ambiguous currency in a document within the ERP to CRM integration. This typically occurs when there are multiple currencies involved in a transaction, and the system cannot determine which currency to use for processing.
  Cause:
  
  Multiple Currencies: The document in question may have multiple currencies assigned, and the system cannot resolve which one to use.
  Currency Configuration: There may be issues with the configuration of currency types in the system, such as missing or incorrect settings in the currency configuration tables.
  Inconsistent Data: The data being transferred between ERP and CRM may have inconsistencies, such as different currency codes or missing currency information.
  Document Type: The type of document being processed may not support multiple currencies, leading to ambiguity.
  
  Solution:
  
  Check Document Currency: Review the document (e.g., sales order, invoice) in the ERP system to ensure that the currency is clearly defined and consistent.
  Configuration Review: Verify the currency configuration in both the ERP and CRM systems. Ensure that the currency types are correctly set up and that there are no missing entries.
  Data Consistency: Ensure that the data being sent from ERP to CRM is consistent. Check for any discrepancies in currency codes or amounts.
  Update Mapping: If you are using middleware (like SAP PI/PO), check the mapping configuration to ensure that currency fields are correctly mapped between ERP and CRM.
  Error Logs: Review the error logs for more detailed information about the specific documents causing the issue. This can provide insights into what might be wrong.
  Testing: After making changes, perform tests to ensure that the issue is resolved and that documents can be processed without ambiguity.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) to check the currency tables or SE37 (Function Module) to analyze any related function modules.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Documentation: Review SAP documentation related to currency handling in ERP and CRM systems for best practices and configuration guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.