How To Fix GTR_GENERAL080 - General Error: Unsupported ERP->CRM notification scenario &1

SAP Error Message - Details

• Message type: E = Error

• Message class: GTR_GENERAL - General Messages Grantor Management

• Message number: 080

• Message text: General Error: Unsupported ERP->CRM notification scenario &1

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTR_GENERAL080 - General Error: Unsupported ERP->CRM notification scenario &1 ?

  The SAP error message GTR_GENERAL080 indicates that there is an unsupported notification scenario between the ERP (Enterprise Resource Planning) system and the CRM (Customer Relationship Management) system. This error typically arises when there is an attempt to process a notification that is not configured or supported in the current system setup.
  Cause:
  
  Unsupported Scenario: The specific notification scenario being used is not supported by the current configuration of the ERP and CRM systems.
  Configuration Issues: There may be missing or incorrect configuration settings in either the ERP or CRM system that prevent the notification from being processed.
  Version Mismatch: The versions of the ERP and CRM systems may not be compatible, leading to unsupported scenarios.
  Custom Development: If there are custom developments or enhancements in either system, they may not align with the standard notification scenarios.
  
  Solution:
  
  Check Configuration: Review the configuration settings in both the ERP and CRM systems to ensure that the notification scenarios are correctly set up. This includes checking the integration settings and ensuring that the necessary communication channels are established.
  Review Documentation: Consult the SAP documentation for the specific versions of ERP and CRM you are using to identify supported notification scenarios and ensure that you are using a valid one.
  Update Systems: If there is a version mismatch, consider updating either the ERP or CRM system to a compatible version that supports the desired notification scenario.
  Custom Code Review: If there are custom developments, review the code to ensure that it adheres to the standard notification processes and does not introduce unsupported scenarios.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on supported scenarios.
  
  Related Information:
  
  Integration Framework: Familiarize yourself with the SAP Integration Framework, which governs how ERP and CRM systems communicate and the scenarios that are supported.
  Transaction Codes: Use transaction codes like SPRO to access configuration settings, and SLG1 to check application logs for more detailed error messages.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.