How To Fix GTR_GENERAL072 - No Data for CRM notification found

SAP Error Message - Details

• Message type: E = Error

• Message class: GTR_GENERAL - General Messages Grantor Management

• Message number: 072

• Message text: No Data for CRM notification found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTR_GENERAL072 - No Data for CRM notification found ?

  The SAP error message GTR_GENERAL072: No Data for CRM notification found typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to access or process a CRM notification, but the system cannot find any associated data. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing Data: The CRM notification may not have been created properly, or the data may have been deleted or not saved.
  Incorrect Selection Criteria: The user may be using incorrect or overly restrictive selection criteria when trying to retrieve the notification.
  Authorization Issues: The user may not have the necessary authorizations to view the CRM notifications.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing data.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or problems with the CRM application itself.
  
  Solutions:
  
  Check Notification Creation: Verify that the CRM notification was created successfully. You can do this by checking the relevant transaction codes (like CRMD_ORDER) to see if the notification exists.
  Review Selection Criteria: Ensure that the selection criteria used to retrieve the notification are correct. Try broadening the search parameters to see if the notification can be found.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the CRM notifications. This can be checked with the help of a system administrator.
  Data Consistency Check: If you suspect data synchronization issues, perform a consistency check between the systems involved. This may involve checking logs or running specific reports to identify discrepancies.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing CRM orders) and CRMD_ORDERADM_H (for accessing order administration).
  SAP Notes: Search for SAP Notes related to GTR_GENERAL072 in the SAP Support Portal. These notes may provide specific fixes or workarounds for known issues.
  Documentation: Review SAP documentation for CRM notifications to understand the expected behavior and data requirements.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution. If the problem continues, further investigation may be necessary, potentially involving technical support from SAP.