How To Fix GTR_GENERAL071 - CRM notification successfully triggered with errors (see message log)

SAP Error Message - Details

• Message type: E = Error

• Message class: GTR_GENERAL - General Messages Grantor Management

• Message number: 071

• Message text: CRM notification successfully triggered with errors (see message log)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTR_GENERAL071 - CRM notification successfully triggered with errors (see message log) ?

  The SAP error message GTR_GENERAL071 indicates that a CRM notification was successfully triggered, but there were errors during the process. This message typically arises in the context of SAP Global Trade Services (GTS) or CRM systems when there are issues with the data or configuration that prevent the notification from being processed correctly.
  Causes:
  
  Data Issues: There may be missing or incorrect data in the transaction that triggered the notification. This could include invalid customer information, product details, or other relevant data.
  Configuration Errors: The system configuration for the CRM or GTS may not be set up correctly, leading to errors in processing notifications.
  Authorization Issues: The user or system may lack the necessary authorizations to perform certain actions related to the notification.
  Integration Problems: If the notification involves integration with other systems (e.g., third-party applications), there may be issues with the integration setup.
  Custom Code: If there are custom enhancements or modifications in the system, they may be causing unexpected behavior.
  
  Solutions:
  
  Check the Message Log: The first step is to review the message log associated with the error. This log will provide detailed information about what went wrong during the notification process. Look for specific error messages or codes that can guide you to the root cause.
  Validate Data: Ensure that all required data fields are filled out correctly and that the data adheres to the expected formats. Correct any discrepancies found.
  Review Configuration: Check the configuration settings in both the CRM and GTS modules to ensure they are set up correctly. This includes checking settings related to notifications, document types, and integration points.
  Check Authorizations: Verify that the user or system has the necessary authorizations to execute the actions related to the notification. Adjust roles and permissions as needed.
  Test Integrations: If the notification involves external systems, test the integration points to ensure they are functioning correctly. Look for any connectivity issues or data transfer problems.
  Debug Custom Code: If there are custom enhancements, consider debugging the code to identify any issues that may be causing the error.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Documentation: Review the official SAP documentation for GTS and CRM to understand the expected behavior of notifications and any prerequisites that must be met.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to SAP support for further assistance.