How To Fix GTR_GENERAL081 - General Error when updating ERP->CRM notification database table

SAP Error Message - Details

• Message type: E = Error

• Message class: GTR_GENERAL - General Messages Grantor Management

• Message number: 081

• Message text: General Error when updating ERP->CRM notification database table

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTR_GENERAL081 - General Error when updating ERP->CRM notification database table ?

  The SAP error message GTR_GENERAL081, which indicates a "General Error" when updating the ERP to CRM notification database table, can arise from various underlying issues. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being transferred from ERP to CRM, such as missing or incorrect entries.
  Configuration Issues: Incorrect configuration settings in the middleware or in the integration between ERP and CRM systems can lead to errors.
  Authorization Problems: The user or system account performing the update may lack the necessary authorizations to write to the CRM database.
  Technical Issues: There could be technical issues such as network problems, database locks, or system performance issues that prevent the update from completing successfully.
  Version Compatibility: If the ERP and CRM systems are not compatible in terms of version or configuration, this can lead to errors during data transfer.
  
  Solutions:
  
  Check Data Consistency: Review the data being transferred for any inconsistencies or missing information. Ensure that all required fields are populated correctly.
  Review Configuration Settings: Verify the configuration settings in the middleware (like SAP PI/PO) and ensure that the integration settings between ERP and CRM are correctly set up.
  Authorization Check: Ensure that the user or system account has the necessary authorizations to perform the update. You may need to consult with your SAP security team.
  Monitor System Performance: Check for any performance issues or database locks that might be affecting the update process. You can use transaction codes like SM37 (Job Monitoring) or SM21 (System Log) to investigate.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  Update and Patch: Ensure that both ERP and CRM systems are up to date with the latest patches and updates, as this can resolve compatibility issues.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on troubleshooting.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for both ERP and CRM systems for detailed integration guidelines and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for a more accurate diagnosis.
  
  By systematically addressing these areas, you should be able to identify and resolve the cause of the GTR_GENERAL081 error.