How To Fix GTR_GENERAL084 - General Error CRM->ERP notification

SAP Error Message - Details

• Message type: E = Error

• Message class: GTR_GENERAL - General Messages Grantor Management

• Message number: 084

• Message text: General Error CRM->ERP notification

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTR_GENERAL084 - General Error CRM->ERP notification ?

  The SAP error message GTR_GENERAL084, which indicates a "General Error CRM->ERP notification," typically arises in the context of integration between SAP Customer Relationship Management (CRM) and SAP Enterprise Resource Planning (ERP) systems. This error can occur during the data transfer process, often due to configuration issues, data inconsistencies, or system communication problems.
  Causes:
  
  Configuration Issues: Incorrect settings in the middleware or in the CRM/ERP integration configuration can lead to this error.
  Data Inconsistencies: If the data being transferred does not meet the expected format or validation rules, it can trigger this error.
  Communication Problems: Network issues or problems with the RFC (Remote Function Call) connections between the CRM and ERP systems can cause failures in data transfer.
  Authorization Issues: Lack of proper authorizations for the user or system trying to perform the operation can also lead to this error.
  System Performance: High load on the system or performance issues can lead to timeouts or failures in processing notifications.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in both the CRM and ERP systems. Ensure that the middleware (like SAP PI/PO) is correctly set up and that all necessary parameters are configured properly.
  Data Validation: Validate the data being sent from CRM to ERP. Ensure that all required fields are populated and that the data adheres to the expected formats.
  Monitor Communication: Use transaction codes like SM58 (for monitoring asynchronous RFC calls) and SLG1 (for application log) to check for any communication errors or logs that can provide more details about the failure.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to perform the operation. This may involve checking roles and permissions in both systems.
  Performance Monitoring: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling data transfers during off-peak hours.
  Error Logs: Review the error logs for more specific error messages that can provide additional context about the failure. This can help in pinpointing the exact cause of the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates that could resolve known issues.
  Documentation: Refer to the official SAP documentation for CRM and ERP integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can share their solutions.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further investigation and assistance.