How To Fix GTCN_MESSAGE084 - Changing customs office is not allowed with open request

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 084

• Message text: Changing customs office is not allowed with open request

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE084 - Changing customs office is not allowed with open request ?

  The SAP error message GTCN_MESSAGE084 ("Changing customs office is not allowed with open request") typically occurs in the context of customs management within SAP systems, particularly when dealing with customs declarations and related processes. This error indicates that there is an attempt to change the customs office associated with a customs request that is still open or pending.
  Cause:
  
  Open Customs Request: The primary cause of this error is that there is an open customs request (e.g., a customs declaration or a customs clearance request) that is currently being processed. The system does not allow changes to the customs office while there are pending requests to ensure data integrity and compliance with customs regulations.
  Data Integrity: Changing the customs office while there are open requests could lead to inconsistencies in the customs processing and reporting, which is why the system restricts this action.
  
  Solution:
  
  
  Close the Open Request: The most straightforward solution is to close or complete the open customs request. Once the request is closed, you should be able to change the customs office without encountering this error.
  
  Check the status of the customs request in the system.
  If possible, complete or cancel the request if it is no longer needed.
  
  
  
  Review Pending Requests: If you are unsure about the status of the customs requests, review all pending requests associated with the customs office. You may need to consult with your logistics or customs compliance team to understand the implications of closing or modifying these requests.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines regarding customs processing to ensure compliance with procedures.
  
  
  Contact Support: If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with SAP experts who can provide guidance based on your specific configuration and business processes.
  
  
  Related Information:
  
  SAP Modules: This error is typically encountered in modules related to SAP Global Trade Services (GTS) or SAP Logistics.
  Customs Compliance: Understanding the customs compliance requirements in your region can help prevent similar issues in the future.
  User Permissions: Ensure that you have the necessary permissions to make changes to customs requests and offices in the SAP system.
  
  By following these steps, you should be able to address the error and proceed with your customs processing tasks.