How To Fix GTCN_MESSAGE086 - Verification document request is rejected by &1

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 086

• Message text: Verification document request is rejected by &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE086 - Verification document request is rejected by &1 ?

  The SAP error message GTCN_MESSAGE086 indicates that a verification document request has been rejected by a specific entity or system, denoted by &1. This error typically arises in the context of SAP's Global Trade Services (GTS) module, which is used for managing compliance and trade processes.
  Cause:
  The rejection of the verification document request can be attributed to several factors, including but not limited to:
  
  Incorrect Data: The data submitted in the verification document request may be incorrect or incomplete.
  Compliance Issues: The request may not comply with regulatory requirements or internal policies.
  System Configuration: There may be issues with the configuration of the GTS system or the connected systems.
  Authorization Issues: The user or system making the request may not have the necessary permissions to perform the action.
  External System Response: If the request is sent to an external system (e.g., a customs authority), the rejection could be due to their response indicating that the request does not meet their criteria.
  
  Solution:
  To resolve the error, consider the following steps:
  
  Check Data Accuracy: Review the data submitted in the verification document request for accuracy and completeness. Ensure that all required fields are filled out correctly.
  Review Compliance Requirements: Verify that the request complies with all relevant regulations and internal policies. This may involve checking trade compliance rules and regulations.
  Examine System Configuration: Ensure that the GTS system and any connected systems are properly configured. This may involve checking settings related to document processing and verification.
  Check User Authorizations: Confirm that the user or system making the request has the necessary authorizations to perform the action. This may involve reviewing user roles and permissions in SAP.
  Consult Logs and Messages: Look at the application logs and any additional error messages that may provide more context about the rejection. This can help identify the specific reason for the rejection.
  Contact External Authorities: If the request is being sent to an external system, contact the relevant authority to understand why the request was rejected and what can be done to rectify the situation.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Documentation: Review the SAP GTS documentation for information on handling verification document requests and compliance processes.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.