How To Fix GTCN_MESSAGE017 - Update not possible; the verification document does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 017

• Message text: Update not possible; the verification document does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE017 - Update not possible; the verification document does not exist ?

  The SAP error message GTCN_MESSAGE017 ("Update not possible; the verification document does not exist") typically occurs in the context of the SAP Global Trade Services (GTS) module, particularly when dealing with compliance checks or document verification processes.
  Cause:
  This error usually arises when the system attempts to update or process a document that is expected to exist in the system but cannot be found. The verification document could refer to various types of documents, such as:
  
  Compliance documents
  Customs documents
  Trade documents
  
  The absence of the required verification document can be due to several reasons, including:
  
  Document Not Created: The verification document was never created or was deleted.
  Incorrect Document Reference: The document reference in the transaction is incorrect or points to a non-existent document.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Data Consistency Issues: There may be inconsistencies in the data that prevent the system from locating the document.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Document Existence:
  
  Verify if the verification document exists in the system. You can do this by searching for the document using the relevant transaction codes or reports in SAP GTS.
  
  
  
  Create the Document:
  
  If the document does not exist, you may need to create it. Ensure that all required data is provided and that the document is properly linked to the relevant transaction.
  
  
  
  Review Document References:
  
  Check the transaction or process that is generating the error to ensure that it is referencing the correct document. Correct any discrepancies in the document references.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and update the verification document. You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Run consistency checks in the GTS module to identify and resolve any data inconsistencies that may be causing the issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to GTS for any specific guidance on this error message.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including transaction codes, document types, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP GTS, such as /GTS/VERIF for verification documents.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.